I want to upgrade but my payment is being declined - why?

It may have been declined because your bank doesn't recognise the transaction.

We are based in London, UK so it may appear as an unusual purchase if you do not normally buy from UK websites.

Usually if you call the bank, they will be able remove the block on the payment so you can try again.

You can also try using a different payment card. Unfortunately, we do not currently accept PayPal.

More questions? You can submit a request.