Billing FAQ

Do Marvel subscriptions auto-renew?Marvel subscriptions are recurring, which means it automatically renews each month/year depending on which plan you've signed up for. 

You can stop your account from renewing by following the instructions here to downgrade.

If you just need to switch between monthly/yearly billing, simply follow the instructions here to save $$.
How do I update the payment card used for my subscription?To update the credit/debit card we use for your Marvel subscription:

  1. Login to your Marvel account 
  2. Head to my account 
  3. Select the billing tab
  4. Scroll down to credit card > update card details
  5. Enter your new card information and hit the blue update card details button  
  6. Click on the close button in the top right-hand corner to return to your account 

What methods of payments do you accept?
We accept Visa, MasterCard, and American Express.

Payments are made securely via Stripe, which meets or exceeds industry standards in security.

For large companies subscribing to the yearly plan, we're able to bill via invoice. Contact us at enterprise@marvelapp.com

Unfortunately, we do not accept PayPal at this time.

I want to upgrade but my payment is being declined - why?
It may have been declined because your bank doesn't recognise the transaction.

We are based in London, UK so it may appear as an unusual purchase if you do not normally buy from UK websites.

Usually if you call the bank, they will be able remove the block on the payment so you can try again.

You can also try using a different payment card. Unfortunately, we do not currently accept PayPal.

Do you charge extra for VAT?The prices displayed on our website are inclusive. This means we don't charge extra for VAT or other taxes.

You can view our current prices on our plans page. 

EU and non-EU users are charged the same. VAT is shown on all invoices for both EU and non EU accounts, this is to account for the fact that our prices are all-inclusive. 

Interested in our premium features? Check out our plans page.